Returns:

With the Visonique products, all products are guaranteed. We will completely refund any product due to a:

  • manufacturing defect.

Our goal is to create an on-going long term association that leads to an excellent relationship with our customers.


You may return purchased products under following conditions:

  • 20% restocking fee will be charged for all returned items unless product is defective.
  • Returned items must get pre-approval. Call 1-818-905-9525 or email: support@OrganicWoolDuvet.com for return authorization.
  • Returned items must be shipped back via UPS, FedEx or DHL.
  • Items that have been used, laundered or are not in original packaging are non-returnable.
  • Shipping charges are covered by the customer.
  • Defective items are returnable within the first 14 days upon receipt of order.
  • It is important to include a day-time phone number where you can be reached in case we need to contact you.
  • Place all your products in the original packaging for returns.
  • Be sure to ship with a return receipt or tracking number for confirmation that your shipment has reached its destination.
  • OrganicWoolDuvet.com will not be responsible for loss or damage of return shipments.
  • Be sure to insure the returned merchandise.
  • Once your return is received, it will be reviewed and processed within 15 business days.
  • A credit will be issued to your credit card or PayPal account within 15 business days of receiving your returned merchandise.


Return to: Sleep & Beyond    7235 Trinity Street,     Fontana, CA   92336     USA